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At Hana Media Solutions, accessible through our site and online platforms, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us. The types of personal information we may collect include:
- Identification data: Name, title.
- Contact data: Physical address, email address (though electronic contact is excluded from the contact section of this policy as per instructions).
- Professional information: Company name, industry, job title, details relevant to our services (e.g., artist information for media relations).
- Payment information: Details necessary to process payments for services.
- Communication data: Information you provide when you contact us directly, such as questions or feedback.
We may also collect certain information automatically when you visit, use, or navigate our site. This information does not reveal your specific identity but may include usage details and technical information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our service, and other similar information. This information is primarily needed to maintain the security and operation of our service, and for our internal analytics and reporting purposes.
We use personal information collected via our site for various business purposes described below:
- To provide and manage our services, including artist interview coordination, media training, press release writing, media outreach, publicity campaign management, branding, digital media management, and crisis communication.
- To respond to your inquiries and offer support.
- To send you administrative information, such as service-related communications, updates to our terms, conditions, and policies.
- To fulfill and manage your orders, payments, returns, and exchanges made through our service.
- To request feedback and contact you about your use of our service.
- To deliver targeted advertising and marketing communications (if applicable and with appropriate legal basis).
- To protect our service, systems, and users by preventing fraud and ensuring security.
- To enforce our terms, conditions, and policies.
- To comply with legal obligations and respond to legal requests.
- For other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, marketing and your experience.
We process your personal information only when we have a valid legal basis to do so, including:
- **Performance of a contract:** Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
- **Legitimate Interests:** Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This may include improving our services, preventing fraud, and marketing purposes (where consent is not required).
- **Consent:** Where you have given us explicit consent to process your personal information for a specific purpose. You have the right to withdraw your consent at any time.
- **Legal Obligation:** Where processing is necessary for compliance with a legal obligation to which we are subject.
We may process or share your data that we hold based on the following legal bases:
- **Consent:** We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- **Legitimate Interests:** We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- **Performance of a Contract:** Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- **Legal Obligations:** We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- **Vital Interests:** We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
We may share your information with certain third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We have contracts in place with these third parties, designed to protect your personal information.
We may also share your information with our affiliates or partners, or in the context of business transfers (e.g., merger, sale of assets).
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In some regions (like the European Economic Area and the UK), you have certain rights under applicable data protection laws. These may include the right to:
- Request access to and obtain a copy of your personal information.
- Request rectification or erasure of your personal information.
- Request restriction of the processing of your personal information.
- Object to the processing of your personal information.
- Request data portability.
- Withdraw your consent at any time (where we rely on consent to process your information).
- Lodge a complaint with a supervisory authority.
To make a request regarding your rights, please contact us using the physical address provided below. We will consider and act upon any request in accordance with applicable data protection laws.
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Hana Media Solutions is based in South Korea. If you are located outside South Korea and choose to provide information to us, please note that we transfer the data, including personal data, to South Korea and process it there.
When transferring data to countries outside the European Economic Area or the UK, we will ensure that appropriate safeguards are in place, such as relying on adequacy decisions or using Standard Contractual Clauses approved by the European Commission or the UK government, to provide a similar level of protection as within those regions.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable and separate).
We may update this privacy policy from time to time. The updated version will be indicated by an updated date (if used elsewhere) and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this privacy policy, you may contact us at:
Hana Media Solutions
102 Teheran-ro, Suite 701
Seoul, Seoul Capital Area, 06130
South Korea